Managing Windows & MacOS Environments

I managed mixed Windows and macOS environments, supporting users across different operating systems while maintaining consistent security and usability standards. My work involved configuring user accounts, managing devices, and resolving OS-specific issues, while ensuring that core policies such as access control and endpoint protection were applied uniformly across platforms.

To keep environments reliable and maintainable, I focused on standardization where possible and documented platform-specific differences where required. This included troubleshooting compatibility issues, coordinating updates, and ensuring systems remained secure and stable in daily use. Managing both operating systems required balancing flexibility with control, resulting in an environment that supported diverse user needs without increasing operational complexity.